The Client
The Sunglasses Shop specializes in designer sunglasses, watches and accessories, offering luxury brands including Gucci, Maui Jim, and Ray-Ban. The online and brick and mortar store retailer started out with two employees, and rapidly expanded to a staff of 15 to accommodate a growing customer base.
The Challenge
Orders and stock were still managed using a spreadsheet for tracking. As the business expanded, this grew more and more ineffective, often resulting in out-of-stock and overstock situations.
“Running a spreadsheet for our stock was OK as long as we could remember every product ordered, the dates they were sold, and the item history. It didn’t take long before our ordering and stock levels were a complete mess,” said Daniel Puddick, Director of the Sunglasses Shop.
Issuing purchase orders also presented a problem for the growing retailer. Purchase orders had to be created manually, and submitted to vendors by fax or by mail. Without a way to track open purchase orders, the Sunglasses Shop often found that purchase orders had been mistakenly duplicated.
The Sunglasses Shop was ready for a change. The retailer sought an affordable, easy-to-use solution that integrated sales, stock, and vendor data.
The Solution
Puddick went online and found Wasp's complete point-of-sale solution featuring POS software and hardware components including a barcode scanner, receipt printer, and cash drawer. Wasp's point-of-sale software helps business owners manage retail operations more efficiently and profitably, delivering easy access to data and reporting.
After installing Wasp's point-of-sale software, the Sunglasses Shop trained employees on the system, utilizing integrated tutorials for fast, efficient training. Now, when customers make a purchase, items are quickly scanned out of stock, allowing the Sunglasses Shop to keep accurate records of stock levels and item sales.
The Result
The software’s reporting features have allowed the Sunglasses Shop to improve customer service by ensuring that the right products are in stock. After studying sales trends, the retailer decided to increase stock levels of popular items, resulting in improved sales of almost 200% on these products. Additionally, Wasp’s point-of-sale software reporting capabilities made it simple for the Sunglasses Shop to analyze seasonal sales trends and implement promotions around particular product lines.
Wasp's point-of-sale software has streamlined the purchase order process at the Sunglasses Shop. Wasp's point-of-sale software auto-purchase order feature allows the retailer to establish minimum stock levels and reorder with the click of a button. Purchase orders can be submitted to vendors by email for fast, electronic order fulfillment.
Completing physical inventory checks is now a quick and easy process. Regular audits of physical inventory have helped the Sunglasses Shop save money by eliminating errors in stock.
“Wasp's point-of-sale solution is a vital tool for our business, and by far the most effective purchase I have made in terms of managing our business growth and development. I can happily share some of the credit for the growth of our company with Wasp,” concluded Puddick, “I was hoping the system would pay for itself in a year, but realistically, it had more than paid for itself in just two months.”
Wasp Helped the Sunglasses Shop:
- Get a handle on inventory, sales and purchase orders with automatic data capture
- Eliminate cumbersome manual records associated with transactions
- Expand business operations profitably
